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+254105393527 info@nexistonlogistics.com
Nexiston Logistics

Nexiston Logistics

Your Trusted Logistics Partner in East Africa
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Fraud Awareness

Thank you for joining our effort to combat online fraud. Nexiston Logistics goes to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as Nexiston Logistics, we encourage you to let us know at your earliest convenience, so that we can quickly take actions to stop the fraud.

Please report all suspicious activity to our dedicated Anti-Abuse Mailbox at security@nexistonlogistics.com following the below instructions.

We thoroughly investigate every report of suspected fraud, but generally, will not respond to personal inquiries. If you have questions regarding the status of a shipment or an invoice, please direct those to our customer support.

Fraudulent Email

Below are some indicators that can help you assess whether the received email is fraudulent.

Email Domain Verification

Official Nexiston Logistics communication is always sent from @nexistonlogistics.com, @nexiston-logistics.com, or other verified company domains.

Important Note

Be aware of spoofed phishing emails sent from fake email addresses using legitimate-looking domains. In such cases, when the sender appears legitimate, but the email still seems suspicious, always inspect the content of the email for anomalies such as:

  • Urgent or threatening tone demanding immediate action
  • Grammatical errors and spelling mistakes
  • Unfamiliar URLs or suspicious attachments
  • Requests for personal or financial information

Please refrain from clicking on any unknown links or opening attachments that seem suspicious.

What We Never Do:

  • We never use @gmail, @yahoo or other free email services to send official communications
  • We never link to websites other than our own starting with https://nexistonlogistics.com/
  • We never ask for passwords or sensitive information via email

From a Desktop Computer:

Drag & Drop the suspicious email into a new message and send it to security@nexistonlogistics.com as attachment.

If the "drag & drop" feature is not available in your email client, please forward the email as an attachment to include complete mail headers which are essential for investigation.

From a Mobile Device:

Forward the message to us. If feasible, please always send the suspected email from a desktop as attachment including complete mail headers.

Report the message as spam within your mail app, so that your mail provider can take appropriate actions.

Fraudulent SMS

SMS Scam Indicators

  • SMS often includes a shortened URL e.g. starting with https://bit.ly/ to obfuscate the final destination of the link
  • The sender number is not visible, instead you find a generic name such as "Delivery" or "Alert"
  • The phone number starts with a country prefix outside of an expected territory (e.g. +235)
  • Messages create urgency about package delivery or account issues

How to Report SMS Fraud:

Send a screenshot of the suspicious SMS to security@nexistonlogistics.com, include the suspicious phone number in the message.

Fraudulent Social Media Accounts

Social Media Scam Indicators

  • The account is lacking a sign of verification (e.g. there is no official badge)
  • The account attempts to continue the communication over encrypted channels such as WhatsApp or Telegram
  • The account is only a couple of weeks or months old
  • The account offers "free Visa", "free flights" or to "double your investment"
  • The account does not use proper profile pictures or company branding
  • Unsolicited job offers or business opportunities

How to Report Social Media Fraud:

Please report the social media account/post destination (URL) or phone number to security@nexistonlogistics.com.

If available, report the account/post directly to the social media platform as fraud or impersonation.

Hacked Nexiston Logistics Accounts

Warning Signs

If you receive unexpected messages alerting you over changes to your account, such as address changes or password reset notifications that were not triggered by yourself, it is possible that hackers are trying to take over your account.

Immediate Actions:

  • Login to your account immediately and change the password
  • Enable two-factor authentication if available
  • Check your account for any unauthorized changes or activities
  • Review connected devices and log out from unknown sessions

If You Lost Access:

If you are unable to access your account, please report this incident immediately via our customer support or emergency security line.

Fraudulent Use of Nexiston Logistics Brand

Attempts have been made to defraud Internet shoppers by the unauthorized use of the Nexiston Logistics name and brand via email communications and graphics which appear, on the surface, to have originated from Nexiston Logistics.

Common Scam Scenarios:

  • Sale of consumer goods over the Internet where payment is requested before delivery
  • Fake investment opportunities using our company name
  • Unauthorized job postings and recruitment scams
  • Fake shipping notifications for non-existent packages

Payment Security Notice:

The only payments Nexiston Logistics requests via email or SMS are for customs duties and taxes. This process includes a safety measure where an OTP is sent to the consignee's registered contact before processing the payment.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

Legal Disclaimer:

Nexiston Logistics accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.